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by pixy

Frequently asked Questions

What is a "User" in MedSoftPro

A User is an individual login to your MedSoftPro account.  Each User can be assigned different roles & responsibilities such as a “Coordinator”, “Manager”, “Surgeon”.  The MedSoftPro Plans include a number of Users and more can be added if required.

What are my billing options?

MedSoftPro accepts Visa, MasterCard, American Express and Discover Card, and you will be billed in US dollars. We do not accept checks, postal orders, or pay-by-phone. Your credit card will be charged each month or year, depending on whether you select a monthly or annual plan.

Where can I get help with our MedSoftPro account?

The MedSoftPro support website ( has many user guides and tutorials for getting started with MedSoftPro.  If you cannot find the answer there, please contact our support team directly on